Terms & Conditions

Membership Summary

• This is a summary of Membership only. FoneASSIST is provided by Recipero Limited.
• Benefits enable you to make one phone call to block your phone and SIM card. Receive advice and assistance on the correct procedure whether abroad or in the United Kingdom.
• Be given all the relevant information you need to block your phones IMEI number and SIM card and contact your insurance company.
• Be connected directly to the correct department within your network or your insurance company to report the loss or theft and block the handset.
• Have your phone flagged as lost or stolen directly onto the Police systems and on CheckMEND the global public and trade checkable stolen phone database.
• Send a reassuring SMS to loved ones or business colleagues.
• In association with the Immobilise National Property Register and Recovery Service if your phone is recovered we will contact you and organise its return to your home.

foneASSIST Terms and Conditions

Definitions

Abroad - In a country other than England, Scotland, Wales or Northern Ireland.
Communication costs - The cost of a phone call, fax or letter.
Membership Fee - The total amount you pay.
Home - The place where you live, which you have given us the address for.
Main Member - The person you have told us is responsible for this membership.
Period of membership - The period of membership starting on the start date. It includes any future periods for which you make a renewal payment.
Membership - These terms and conditions, and any changes to these.
Renewal date - The renewal date shown in the renewal letter which we send you or which we tell
you about at any other time.
Start date - The start date shown in your welcome letter or email that we send you.
United Kingdom - England, Scotland, Wales and Northern Ireland.
We, us, our - Recipero Limited
Year - A period of 12 months in a row.
You, your - The person or people whose names appears in the membership account

Data protection notice.

Your personal details.

We will use the information you provide to: manage your foneASSIST policy and collect payments when due.

We will collect the payment from the card that the main member has told us is the pay card.

You have a right to see all the information we hold about you. If you would like to see this
information, please write to:
The Compliance Manager
Recipero Limited
Delrey House
30 Moorend Park Road
Cheltenham
GL53 OJY

Please note that there will be a separate administration charge for this service.

Your contract with Recipero Limited

Membership is for a one member only for one phone. We collect the payments from a card, which the main member has told us is the pay card.

Complaints

If at any time you want to tell us about a problem with your policy, please write to the Complaints Manager at:
Recipero Limited
Delrey House
30 Moorend Park Road
Cheltenham
GL53 0JY

We will do our best to answer your query within five working days. If we have not replied to your
complaint by then, we will send you an acknowledgement letter to keep you informed of progress.

Recording calls
We may record all phone calls to us. We do this to:
- provide a record of the instructions we have received from you;
- allow us to monitor quality standards;
- help us with staff training; and
- meet legal and regulatory requirements.
All communications and policy documents will be in English unless otherwise agreed.

Your Membership

Please read these details carefully.

This section sets out the benefits that foneASSIST will provide in return for your premium during the period of membership. It also sets out all the conditions, limits of liability and exclusions that apply to your membership.

A: General conditions and exclusions

A1: Conditions

Your cover under this policy depends on you meeting the following conditions.

- You must provide us with full and accurate information in connection with your membership.
- You must do all that you reasonably can to avoid making an assistance call.
- You must live in the United Kingdom.
- You may not make assistance calls claim unless the membership fee has been paid.

A2: Length of membership and fees

1 Membership begins on the start date and which continues for the period up to
the renewal date in return for the membership fee. We will renew the membership on the renewal
date unless you contact us before that date and ask us not to.
2 The membership fee may change from time to time but they will not change for this policy
until the next renewal date.
3 You must pay all membership fees in advance.

A3: Canceling the membership

1 We will cancel your membership automatically if we do not receive your premium on the date it is due.
However, we may reinstate your policy if you then pay it.
2 We will cancel your policy automatically if you have at any time:
(a) given us false or incomplete information;
(b) failed to meet the terms and conditions of this policy or to act openly and honestly towards us.

A4: Governing law

This Membership is governed by and must be interpreted in line with English law. We and
you agree that any disputes may be settled only in the English courts.

B: Benefits of membership.

B1: If you lose your phone or have it stolen:

- Make one phone call to block your phone and SIM card. Receive advice and assistance on the correct procedure whether abroad or in the United Kingdom.
- Be given all the relevant information you need to block your phones IMEI number and SIM card and contact your insurance company.
- Be connected directly to the correct department within your network or your insurance company to report the loss or theft and block the handset.
- Have your phone flagged as lost or stolen directly onto the Police systems and on CheckMEND the global public and trade checkable stolen phone database.
- Send a reassuring SMS to loved ones or business colleagues.
- In association with the Immobilise National Property Register and Recovery Service if your phone is recovered we will contact you and organise its return to your home